Contact Us
Got a question about one of the fast-withdrawal casinos we cover, spotted something on the site that needs updating, or just want to share how a payout actually played out for you? This is the place to reach us. We read every message, though we can't offer personal gambling advice or intervene in disputes between a player and a casino.
How to reach the Best Online Casinos team
The quickest way to contact us is by email at [email protected]. We aim to reply within a couple of business days. Please include which casino or page your message relates to — it helps us route your query faster, especially if it concerns a specific offer, a withdrawal time claim, or a factual correction on one of our reviews.
What we can help with
- Corrections or updates to information about a listed casino, its licensing, or its stated bonus terms
- Questions about how we assess withdrawal speeds, RTP information, or payment methods
- Feedback on your own experience with a casino featured on this site, whether positive or negative
- General enquiries about how bethharwell.com researches and ranks online casinos
- Reports of broken links, outdated offers, or technical issues on the site
What we can't help with
We're an independent comparison and review site, not a casino operator, payment processor, or regulator. That means we're not able to:
- Access, verify, or influence your account, deposit, or withdrawal at any casino
- Resolve payment disputes, delayed withdrawals, or identity verification (KYC) issues — these need to go directly to the casino's own support team, since only they can see your account
- Guarantee bonus eligibility, wagering outcomes, or approval of any offer
- Provide legal, financial, or clinical advice
If a withdrawal is taking longer than the casino's stated processing time, your first step should always be that casino's own live chat or support line — they're the only ones with access to your account and transaction history.
If gambling has stopped being fun
If you or someone you know is finding it hard to stick to limits, we'd encourage you to visit our Responsible Gambling page for practical tools, self-exclusion information, and links to national support services. Setting deposit and time limits before you play, and stopping when it stops being enjoyable, are steps worth taking regardless of which casino you use.
Before you write in about a specific offer
Bonus terms — wagering requirements, expiry dates, game restrictions, maximum withdrawal caps — sit with the casino, not with us, so we can't override or waive them on your behalf. Reading the full terms on the casino's own site before you claim an offer is the best way to avoid surprises later. Our reviews summarise headline terms as accurately as we can at the time of publication, but casinos do change offers, so always check the current terms directly with the operator.
Other pages worth checking first
Many common questions are already answered elsewhere on the site. Our About Us page explains how we research and rate casinos, and our Terms and Conditions page covers how the site itself operates, including how we may earn commission from some of the casinos listed. Checking these first can often save you a wait for a reply.